Privacy & Data

AmarClub Privacy Policy

Your personal data belongs to you. This policy explains exactly what AmarClub collects, why we collect it, how we protect it, and what rights you have over it.

Last Updated: January 2025

1 Introduction

At AmarClub, we take your privacy seriously. This Privacy Policy explains how AmarClub Casino ("AmarClub", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use our platform — including the AmarClub website, mobile app, and all associated services.

By registering an account or using any part of the AmarClub platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the AmarClub platform.

This policy applies to all personal data we process, regardless of whether you access AmarClub via desktop browser, mobile browser, or the AmarClub app. We recommend reading this policy alongside our Terms and Conditions for a complete picture of how AmarClub operates.

Our commitment: AmarClub will never sell your personal data to third parties. We collect only what we need to operate your account, process payments, and comply with legal obligations — nothing more.

2 Data We Collect

AmarClub collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification services. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, gender, national ID number Registration form, KYC verification
Contact Data Email address, phone number, residential address Registration form, account settings
Financial Data bKash/Nagad account reference, transaction history, deposit and withdrawal records Payment processing
Technical Data IP address, device type, browser type, operating system, session data Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform analytics
Communications Data Support chat transcripts, email correspondence When you contact AmarClub support
Verification Documents Government-issued photo ID, proof of address, payment method proof KYC process
Note: AmarClub does not collect or store full payment account numbers. Financial data is limited to transaction references and amounts necessary for processing deposits and withdrawals via bKash and Nagad.

3 How We Use Your Data

AmarClub uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described in this Privacy Policy without first obtaining your consent.

  • Account management: To create, maintain, and secure your AmarClub account, including login authentication and account recovery.
  • Payment processing: To process deposits and withdrawals via bKash and Nagad, verify payment ownership, and maintain accurate transaction records.
  • Identity verification (KYC): To verify your age and identity in compliance with anti-money laundering (AML) requirements and responsible gaming obligations.
  • Customer support: To respond to your queries, resolve disputes, and maintain records of communications for quality assurance.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Platform improvement: To analyse usage patterns and improve the AmarClub platform, games, and user experience.
  • Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our responsible gaming commitments.
  • Marketing communications: To send you promotional offers and updates about AmarClub — only where you have opted in to receive such communications.
  • Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.
Marketing opt-out: You can unsubscribe from AmarClub marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use the platform.

5 Data Sharing

AmarClub does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

  • Payment processors: bKash and Nagad receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
  • Identity verification providers: Third-party KYC services may receive your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely and confidentially.
  • Fraud prevention services: AmarClub may share data with fraud detection partners to identify and prevent suspicious activity on the platform.
  • Legal and regulatory authorities: AmarClub may disclose your data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request.
  • IT and infrastructure providers: Service providers who host and maintain the AmarClub platform may have access to your data as part of their service delivery. They are bound by strict data processing agreements.
No third-party marketing: AmarClub will never share your contact details with third-party advertisers or marketing companies.

6 Data Retention

AmarClub retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods we apply are as follows:

  • Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML record-keeping requirements.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction.
  • Support communications: Retained for 2 years from the date of the last communication.
  • Technical and usage data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
  • Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, AmarClub securely deletes or anonymises it so that it can no longer be linked to you as an individual.

7 Security Measures

AmarClub takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

  • 256-bit SSL/TLS encryption on all data transmitted between your device and AmarClub's servers.
  • Encrypted storage for sensitive data including identity documents and financial records.
  • Access controls that restrict access to personal data to authorised AmarClub staff only, on a need-to-know basis.
  • Regular security audits and penetration testing of the AmarClub platform.
  • Two-factor authentication options available to all players for additional account security.
  • Fraud monitoring systems that operate continuously to detect and respond to suspicious activity.

While AmarClub takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your AmarClub account has been compromised, contact our support team immediately.

Your role in security: Keep your AmarClub password strong and unique. Never share your login credentials with anyone. AmarClub staff will never ask for your password.

8 Cookies

AmarClub uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the AmarClub website or use the app.

  • Essential cookies: Required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
  • Functional cookies: Remember your preferences such as language settings and game history to improve your experience on AmarClub.
  • Analytics cookies: Help AmarClub understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
  • Marketing cookies: Used to show you relevant AmarClub promotions. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the AmarClub platform.

9 Your Rights

As an AmarClub player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

Right of Access

Request a copy of the personal data AmarClub holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data where there is no legal basis to retain it.

Right to Restriction

Ask us to limit how we use your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

AmarClub will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

Note: Some rights are subject to legal limitations. For example, AmarClub cannot delete transaction records that we are legally required to retain under AML regulations, even if you request erasure.

10 Minors

AmarClub does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If AmarClub discovers that a minor has registered an account, the account will be immediately closed, all data will be deleted, and any deposits will be returned to the payment source.

If you believe a minor has registered at AmarClub, please contact us immediately at [email protected] so we can take appropriate action.

11 International Data Transfers

AmarClub's primary servers and data storage are located in secure data centres. In some cases, your data may be processed by service providers located outside Bangladesh — for example, cloud infrastructure or KYC verification providers. Where such transfers occur, AmarClub ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with all third-party processors.

AmarClub will never transfer your personal data to a country or organisation that does not provide an adequate level of data protection.

12 Changes to This Policy

AmarClub may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the AmarClub platform after any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how AmarClub handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Live Chat: Available 24/7 from your AmarClub account dashboard.
  • FAQ: Visit our FAQ page for answers to common privacy questions.
Response commitment: AmarClub responds to all privacy-related enquiries within 48 hours. Data rights requests are handled within 30 days as required.

Privacy at AmarClub

AmarClub's privacy commitments go beyond legal compliance. Here's what we actually do to keep your data safe and your experience trustworthy.

256-Bit SSL Encryption

Every piece of data that travels between your device and AmarClub's servers is protected by bank-grade 256-bit SSL encryption. Your login, deposits, withdrawals, and personal details are all encrypted end-to-end.

Zero Data Sales

AmarClub will never sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only to operate your account and comply with legal requirements — full stop.

Secure KYC Process

Identity verification at AmarClub is handled through encrypted channels. Your documents are reviewed by authorised staff only and stored in encrypted form. KYC data is never shared beyond what is legally required.

Full Data Control

You have the right to access, correct, export, or delete your personal data at any time. AmarClub's support team handles all data rights requests promptly and transparently, with no unnecessary delays.

Transparent Cookie Use

AmarClub uses cookies only for essential platform operation, functional preferences, and optional analytics. Marketing cookies are only set with your explicit consent, and you can manage all cookie preferences through your browser settings.

Ongoing Security Audits

AmarClub's platform undergoes regular independent security audits and penetration testing. Any vulnerabilities identified are addressed immediately. We don't wait for problems to find us — we actively look for them first.

Your Data Is Safe — Join AmarClub Today

Now you know exactly how AmarClub protects your privacy. Create your free account and enjoy fast bKash deposits, certified fair games, and a platform that puts your security first.

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